IT Specialist

TITLE: IT Specialist I/II
REPORTS TO: Director of IT
LOCATION: West Palm Beach, Florida
SALARY/CATEGORY: $TBD
ROLE CAPACITY: 100% Technical. Travel to client sites as needed.

Employment Type: Full-Time

A growing, fast-paced West Palm Beach, FL-based IT Management Company is seeking a dynamic IT Specialist who will work closely with our Managed Services team to support clients and data center infrastructure. We are looking for someone with an interest to learn and excel.

Do you get great satisfaction from contributing to the overall success of a company? Do you enjoy using technology to automate processes? Do you work well under pressure and always show up with a positive attitude? Then we would love to hear from you!

Candidates must be highly organized and customer service oriented. We hire only energetic and positive team players who love being challenged and are always looking to grow. Employees must represent our core values and deliver high-level client support, as well as contribute in a big way to our team camaraderie and spirit. Our clients should be able to hear you smile over the phone!

We are a Microsoft partner, using 80% Microsoft products including Azure, MS 365, AD, Windows Servers and workstations, IIS, SQL Server and SharePoint. We also work with Apple technologies, VMWare, VEEAM and various mobile devices. We manage our clients’ networks using remote management tools.

This is an awesome opportunity for someone who:

• Wants a company that truly CARES about its employees and clients
• Loves a fast-paced, DRAMA-FREE   work environment
• Is extremely detail oriented and appreciates PEOPLE who take an organized, systematic approach to achieving success
• Likes to contribute ideas and be part of a team of TRUE professionals
• Is RESULTS driven

Tactical Work and Responsibilities: 

The IT Specialist is expected to provide services with a high level of competency and independence, demonstrating experience and ability in multiple disciplines within the field. The right candidate must be comfortable working with data centers, clients, internal networks and development teams. The right candidate must also be detail oriented, and must enjoy technology, learning, and business strategy.

The IT Specialist will be responsible for handling support tickets, and the position requires strong technical skills in the following areas:

Windows 7 and up, Active Directory including Group Policy, DNS, DHCP, Smart phones such as Android and iPhones, network printers, wireless, Windows Server, Microsoft 365, Firewalls, and Switches.

The Most Important Results to Achieve Success:

The candidate must possess excellent customer service, planning, problem-solving, goal setting, quality and time management skills. Relevant work experience with a track record of help desk and networking support is a plus. Understanding of hardware and software (PCs, laptops, smartphones, tablets, printers, general office equipment, Microsoft Office, Current Windows Desktop and Server OS, etc). Ability to troubleshoot client issues while remaining calm and managing time lines. Networking or Microsoft Server related certification is a plus. Previous MSP or consulting experience is desired but not required.